May 18, 2020 COVID -19 Update
Water Department Late Fees/Shut-offs
Although the City of Reynoldsburg Water Department has temporarily suspended shut-offs for delinquent bills, we highly encourage our consumers to pay their bills in a timely and safe manner, so as to avoid a compounding effect once this order is rescinded. We understand that the economic impacts the COVID-19 pandemic has had on all those around us, and we are continuing to evaluate options as we move forward and will provide updates as they become available.
Public Service Director
March 30, 2020 COVID-19 Update
Given recent developments regarding COVID-19, the City's Water Department will not be assessing late fee, or implementing shut-offs as a result of delinquent water, sewer and refuse bills through the end of April. Given we are restricting access to the public at City Hall, you may make a payment by utilizing one of our two drop boxes at City Hall, mail your payment directly to the Water Department at 7232 East Main Street, Reynoldsburg, Ohio 43068. Additionally, you can utilize the City's online bill pay option found on this page, or the automated phone payment system at 1-844-818-3299. Please go to the City's website for more information regarding these payment options. We appreciate everyone’s patience and understanding and wish everyone the best during these trying times.
The Water/Wastewater Department is responsible for the operation and maintenance of the water distribution and sewer collection system and billing of water and sewer, refuse and storm water, as well as all fire hydrants and water meters throughout the city. The City maintains 143.8 miles of sanitary sewer lines, 145.1 miles of water lines. Water and sewer services are purchased from the City of Columbus, with the billing to the residents’ of Reynoldsburg processed through the Reynoldsburg billing office. We consistently strive to enhance our water and sewer services to the community.
Payments can be made in either of two secure lockboxes. One is a drive-up lockbox in the parking lot, north of the flag poles. The second lockbox is in the vestibule of the City Hall. Payments can also be made in the City Hall Water Office Monday thru Friday 8AM to 5PM. Payments can be made in cash, check, money order, Discover, Mastercard or Visa. Payments can also be mailed.
If you would like to have your water bill payments automatically
deducted from your bank account (service is free of charge), click on
the button below and complete the form. Click on the "Submit and Sign" button on the lower right to complete your submission. You will continue to receive a paper bill, but it will have a message "Do Not Pay". The payment will be deducted from your account on the scheduled due date.
If you have any questions, please call the Reynoldsburg Water Department at (614) 322-6811.
If your water has been shut off for non-payment and you paid your bill on line, please call our office at (614)322-6811 to make an appointment for your water to be turned on. If such charges and penalties are paid prior to 1:00 p.m., service shall be turned on the day of payment. If paid after 1:00 p.m., service shall be turned on the next working day. (Ord. 86-81. Passed 10-26-81.)
Save on Outside Watering
If you tend to do a lot of outside watering, an auxiliary water meter may be a good investment for you. For a one time investment for a meter and installation, water used thru this meter will not have any sewer charge. Click here for detailed information regarding your meter.
Backflow Prevention. If you don’t want to drink it, don’t connect your water system to it. What is the most common form of a cross-connection in your home? Ironically, the ordinary garden hose is the most frequent offender. Click here for more information regarding Backflow Prevention.
The City is responsible for water leaks from the curb box (located in the front property, near the sidewalk) to the water main and the mains themselves. The homeowner is responsible for the water line from the curb box to the house. If you suspect a water break, call the City and we will determine whether the City or the property owner is responsible for the repairs. Call 322-6811, Monday thru Friday, 8:00a.m. – 5:00p.m. and on weekends and holidays, call 866-6622.
It is important to note that when rusty water is experienced it is normally not a health concern but one of aesthetic quality. Rusty-brown, orange, or light yellow water can be caused by a variety of reasons including: water main breaks, fire fighting operations, hydrant flushing or broken hydrants, construction work or damage, system depressurizations, and corroding iron pipes. Normally rusty water events dissipate in 4 – 6 hours but could last longer depending on water usage in the area. If the event lasts more than 24 hours, please call our water office at 322-4500.
During such an event, it is of little to no value for you to run your water until it turns clear; this is wasteful and costly you as a consumer. During such events, use of HOT water should be kept to a minimum, as it will draw cold rusty water into your hot water tank. If your hot water tank does have rust in it, use caution and please follow the manufacturer’s directions for shutting down, draining, and re-starting your hot water tank.
Clothing washed in rusty water can become stained. Should this occur, it is important not to dry the clothing. Instead, leave the wet clothing in the washer and apply an iron removal product as soon as possible to prevent the iron stain from setting. The Water Department does have the iron removal product available and you can stop by during regular business hours and pick it up. Please follow the manufacturer’s instructions.
Sewage Backup Problem
If you observe a sewer overflow into a waterway, call the Reynoldsburg Water/Wastewater Department or if you suspect your sewer drains are backing up, before you call a plumber, call the Water/Wastewater Department at 614-322-6811. After normal working hours, weekends and holiday, call the Reynoldsburg Police Department non-emergency number @614-866-6622. We will check the City’s main sewer lines to see if they are clear. If the city’s sewer main is clear, you will be advised to call a plumber to unclog your lines. If the City’s sewer main is backing up, you will be informed and a crew will be dispatched ASAP to clear the obstruction.
Sewer Odor Problem
The most likely cause of a sulfurous or rotten-egg like odor is from either the water trap below the sink (i.e. the “P-trap”) or from within the faucet itself. As organic material settles in the water trap beneath the sink, a sulfurous or rotten egg smell is often mistakenly perceived as coming from the water. The best way to test this theory is by filling a glass of water at the sink and then smelling it away from the sink in a different room. If the smell disappears, then the problem is most likely in the sink itself. Pouring a ¼ cup of bleach down the drain and allowing it to sit overnight should help to relieve the problem. Cleaning the aerator is also recommended. It is important to note that this odor is normally not a health concern but one of aesthetic quality.